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Frequently Questioned Answers
WHAT ARE THE DIFFERENT NEON LIGHT OPTIONS YOU HAVE ON OFFER?
Flexible Neon - These are led neon lights which are safer for the home and around children. these lights are safe to touch as they don't heat up, they use a lower voltage and the life of the light lasts longer than a glass neon (approx 50,000 hours). They come with a acrylic backboard (either as a whole piece or cut to the shape of your word) for easy display, attachment to walls and hanging.
We currently have a few flexi neon offerings for our customers to suit your design and budget needs. These include our 10mm thick neon, 8mm thick neon, 6mm thick neon. We also have different backing, casings, stands for your neon sign - get in touch with us for more details.
ARE YOUR SIGNS SAFE FOR OUTDOOR USE?
Let us know if you require your sign to be outdoors and waterproof and we can do that for you.
WHAT SORT OF POWER IS SUPPLIED WITH THE LIGHTS?
A standard CE certified 220v power cord and transformer is supplied with all rentals, purchases and customised lights. The power head is a standard British three pronged square pin type plug. For customers outside of Singapore, let us know and we can make a neon suited for use in your country.
HOW ARE THE LIGHTS MADE?
All of our lights are handmade. Because of this Flexi neon lights with an acrylic backboard may have small smudges which are from the special glues used in the production process and/or for waterproofing requirements. The glues dry clear and are only visible if you're standing very very close to the lights. The smudges are not visible once lights are on display with or without the lights turned on.
WHAT'S THE BEST SORT OF LIGHT FOR ME IF I WANT TO MAKE A LIGHT FOR MY CHILD?
Flexible neon lights are definitely the way to go. They are safe for the kids to touch and handle, are easier to hang, and less fragile. We can also put dimmers on them too! The design options are endless as you can choose from a range of neon colours, backboard colours as well as printing designs on backboard if you wish.
ANY WARRANTY ON THE LIGHTS?
Yes! All our neon signs come with a 6 month warranty on all electrical components - not on normal wear and tear or misuse. Get in touch with us for more details.
OUR NEON RANGE
HOW LONG DOES IT TAKE TO RECEIVE OUR NEON SIGN?
All our signs are carefully handmade and made on request. This means you have the flexibility to make customisations to our own neon range if you like - such as colour, in a case or just on backboard etc. All our signs require 2-3 weeks to produce and then deliver to you. If you require something earlier or need to expedite an order, please message us and we'll see how we can help. We believe in quality and not quantity to ensure that your neon sign not only look the best, but will last!
DO YOU NOT KEEP ANY READY STOCK?
We have limited stock available for our neon range. This is because we are an online boutique and would like to keep as many unnecessary costs down as possible - this way, we can ensure that you can purchase a quality sign at a reasonable price. If you're interested in ready stock, please contact us and we'll see what we have available.
HOW DO I ORDER A CUSTOMISED SIGN?
Go to our Customisation Page - it has a simple step-by-step instruction for our customisation process.
CAN YOU DESIGN MY SIGNS?
Yes! We charge a non-refundable $50 deposit for this - that way if you decide not to purchase a sign anymore, it at least covers our time spent researching and designing a sign for you. Let us know your requirements along with any references and we'll come up with a few designs for you to choose and shortlist. If you'd like an estimated quote range based on initial sign requirements, let us know - but do note that the final sign can be higher or lower than this estimated quote depending on the final design confirmed.
HOW DO YOU QUOTE FOR CUSTOMISED SIGNS?
Customised signs do cost slightly more than neon signs from our neon range as they're one off designs, and it'll take us a little bit more time to work out the design, exact specs and how we should best go about make the sign. We don't charge on a "per letter" or "per word" basis - but rather we charge based on the over design and size of the final sign. For example: a cursive/scripted sign of a word might cost slightly more than a simple word in caps.
Once we have the final design - our skilled technicians will work out the exact size your sign will be. And from there we'll be able to give you a final quote along with an invoice with the payment details.
HOW LONG DO CUSTOMISED SIGNS TAKE?
Our turn around time for designs are quite fast - if it's just text, we're able to send you a few options to short-list or pick from within a day.
DELIVERY & INSTALLATION
HOW ARE THE SIGNS DELIVERED WITHIN SINGAPORE AND HOW MUCH DOES IT COST?
Delivery within Singapore is free! Our signs are delivered via courier or for more fragile signs, they're personally delivered by us!
DO YOU DO INSTALLATIONS?
No we don't! This is because not everyone require installations. We do work very closely with a few trusted handy-mans should you need installation services. Depending on the job, we will get a quote from them and if you're happy to engage in their services, we can include the quote in the invoice and arrange the installation for you. This is an added service we arrange and organise for our customers free of charge!
DO YOU DO INSTALLATIONS FOR EVENTS TOO?
If you'd like a special occasion birthday or wedding set-up just let us know, and we'll be more than happy to put together a quote for you to consider. We also work closely with wedding planners and event planners so we can always help you engage in someone to help you create your setups too!
For bigger events we would suggest that you engage in your contractor or event planner that you've already hired. If they don't have the bandwidth to set up the signs (either our own or customised signs), let us know and we'll be more than happy to help arrange with our third party vendors. Please note that clients are responsible for all permits and licences required for the sign setup, and they're also responsible for all power outlets and capabilities at the venue for the signs to operate.
DO YOU SHIP OVERSEAS?
Yes! Let us know where you'll be using the signs and we'll make the signs to the right specifications for that country. All our power units for the signs are internationally certified (CE or UL). We offer a discounted shipping rate with partners from around the world depending on where in the world you're based!
CLIENTS & COLLABORATIONS
WHO ARE OUR CLIENTS?
Anyone and everyone who would like a sign! From night lights for kids, wedding signage, company logo, neon light display, F&B, decorative neon art for the home; to signs for events, corporate functions and parties. To see a list of all the clients we've worked with in the past - head to our "Happenings" page.
DO YOU DO WHOLESALE?
Yes! Contact us - we'll love to work with you.
ARE YOU INTERESTED IN COLLABORATIONS?
Yes! We've been involved in photoshoots, TVCs, fashion shows, event pop-arts, special events etc. Let us know if you've got an idea and we'll go from there! Let us know if you'd like us at your pop-ups too!
WHERE ARE YOU LOCATED?
WHERE ARE YOU BASED?
All our signs are designs here in the beautiful Lion City of Singapore! We don't have a physical shop, but if you'd like to view some of our signs you're more than happy to pop by (by appointment only). If you'd like a meet up to discuss ideas or plans, we'd be happy to do so too - we love cakes and coffee ;)
ARE THE SIGNS SAFE FOR USE IN SINGAPORE?
Yes they are. All signs are made by certified neon artists and electricians. All signs come with CE internationally certified powers and adaptors. For customised signs overseas, please enquire.