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DO CONTACT US AND WE WILL BE MORE THAN HAPPY TO ANSWER ALL YOUR QUESTIONS AND QUERIES.
Frequently Questioned Answers
WHAT ARE THE DIFFERENT NEON LIGHT OPTIONS YOU HAVE ON OFFER?
Flexible Neon - LED lights are safe to touch as they do not heat up. It consume lower power as compared to traditional glass neon and emits minimal heat. LED lights also have a longer lifespan (approximately 50,000 hours). Our signs come with a clear acrylic backboard for easy display and attachment to walls.
We have a selection of neon offerings for our customers to suit each design and budget needs. These include 6/8/10mm thick neon. We also have different backing, casings and stands for your neon sign - get in touch with us for more details.
If you are looking for traditional glass neon lights, get in touch with us and we will be able to advise and assist. *charges differ.
ARE YOUR SIGNS SAFE FOR OUTDOOR USE?
We offer additional weather-proofing options for our neon if you require your sign(s) to be outdoors. (flexi neon light only) *Charges differ from non weather proof neon options.
WHAT TYPE OF POWER IS SUPPLIED WITH THE LIGHTS?
A standard CE certified 100-240V power adapter is supplied with all rentals, purchases and customised lights. The power head is a UK three pronged square pin type plug. For customers outside of Singapore, we also provide other relevant options as required.
HOW ARE THE LIGHTS MADE?
All of our lights are handmade. As such, flexi neon lights with an acrylic backboard may have small smudges which are from theadhesive used in the production process and/or for waterproofing requirements. The adhesive is clear and is only barely visible.
Glass neon lights are made with glass tubes and comes either on a black stand, on a clear acrylic backboard or in an acrylic case.
WHAT'S THE BEST SORT OF LIGHT FOR ME IF I WANT TO MAKE A LIGHT FOR MY CHILD?
Flexible neon lights are safe for kids to touch and handle, easier to hang and less fragile. We are also able to include a dimming function. The design options are endless as you can choose from a range of neon colours, backboard colours as well as printing designs on the backboard.
ANY WARRANTY ON THE LIGHTS?
Yes! All our neon signs come with 6 months limited warranty on all electrical components - *not applicable for normal wear and tear and/or misuse. Get in touch with us for more details.
OUR NEON RANGE
HOW LONG DOES IT TAKE TO RECEIVE OUR NEON SIGN?
All our signs are carefully handmade and made on request. This means you have the flexibility to make customisations to our own neon range if you like - such as colour, in a case or just on backboard etc. All our signs require 2.5 - 4 weeks to produce prior to delivery (depending on size of sign, complexity of sign). If you have a deadline as to when you require the sign(s), do let us know in the beginning. We believe in quality and not quantity to ensure that your neon sign not only look the best but will also last!
DO YOU NOT KEEP ANY READY STOCK?
We have limited stock available for our neon range. This is because we are an online boutique and would like to keep as many unnecessary costs down as possible - this way, we can ensure that you can purchase a quality sign at a reasonable price. If you are interested in ready stock, please contact us.
HOW DO I ORDER A CUSTOMISED SIGN?
Go to our Customisation Page - follow the simple step-by-step instruction for our customisation process or message us via Contacts.
CAN YOU DESIGN MY SIGNS?
Yes! We charge a non-refundable $50 deposit for this - that way if you decide not to purchase a sign anymore, it at least covers our time spent researching and designing a sign for you. Let us know your requirements along with any references and we will come up with a few designs for you to choose and shortlist.
HOW DO YOU QUOTE FOR CUSTOMISED SIGNS?
Customised signs do cost slightly more than neon signs from our neon range as they are one off designs, and will require more time to create the design, exact specifications and how we should best go about make the sign. We do not charge on a "per letter" or "per word" basis - but rather we charge based on the over design and size of the final sign. For example: a cursive/scripted sign of a word might cost slightly more than a simple word in caps.
Once we have the final design - our skilled technicians will work out the exact size.. Hence forth, we will be able to give you a final quote, along with an invoice with the payment details.
HOW LONG DO CUSTOMISED SIGNS TAKE?
Generally it should take 2.5-4 weeks subject to changes due production limitations and/or unforseen circumstances ie. shipping delays ,COVID restrictions etc.
DELIVERY & INSTALLATION
HOW ARE THE SIGNS DELIVERED WITHIN SINGAPORE AND HOW MUCH DOES IT COST?
Delivery within Singapore is free. Our signs are delivered via local courier.
DO YOU DO INSTALLATIONS?
Unfortunately we do not. This is because not everyone require installations.
DO YOU SHIP OVERSEAS?
Yes. Let us know which country you rare from and we will make the sign(s) to the right specifications. All our power adapters are internationally certified (CE or UL). We offer a discounted shipping rate with partners from around the world depending on where in the world you are based.
CLIENTS & COLLABORATIONS
WHO ARE OUR CLIENTS?
Anyone and everyone who would like a sign! From night lights for kids, wedding signages, company logo, neon light display, F&B, decorative neon art for the home, signs for events, corporate functions and parties. To see a list of all the clients we have worked with in the past - head to our "Happenings" page.
DO YOU DO WHOLESALE?
Yes! Contact us - we would love to work with you.
ARE YOU INTERESTED IN COLLABORATIONS?
Yes! We have been involved in photoshoots, TVCs, fashion shows, event pop-arts, special events etc. Let us know if you have an idea and we will take it from there! Let us know if you would like us at your pop-ups too!
WHERE ARE YOU LOCATED?
WHERE ARE YOU BASED?
All our signs are designed in Singapore.
ARE THE SIGNS SAFE FOR USE IN SINGAPORE?
Yes they are. All signs are made by certified neon artists and electricians. All signs come with CE internationally certified power adaptors. For customised signs overseas, please enquire.
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